Rice Nation Media LLC ("Rice Nation Media," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with our social media pages, or book/purchase our services (the "Services"). By using the Services, you agree to this Policy.
1. Who We Are & How to Contact Us
We are a real-estate media company based in the United States. For privacy questions or requests, contact us using the current contact method(s) listed on our website or applicable service page (e.g., the support email address or text/SMS number shown there).
2. What We Collect
We collect only what we need to provide and improve the Services.
2.1 Information You Provide
- Contact details: name, email, phone.
- Business details: brokerage/company, role.
- Project details: property address, scheduling preferences, notes.
- Account/billing choices: selected plans/packages, promotions/deposit participation.
- Communications: messages you send us (web forms, email, text).
2.2 Payments & Subscriptions (Stripe)
- Payment Processor: We use Stripe to process payments, including recurring billing every four (4) weeks for Package Services and to collect card processing fees (3.5%) where applicable.
- What Stripe collects: cardholder name, card details (tokenized), billing address, device/network data for fraud prevention, and transaction metadata.
- What we receive: limited payment information (e.g., last 4 digits, card brand, expiration month/year), payment status, and subscription/charge IDs.
We do not store full card numbers on our servers. Stripe stores and vaults your payment method subject to its privacy policy and PCI-DSS compliance.
2.3 Automatically Collected Data (Cookies/SDKs)
- Usage: pages viewed, links clicked, session duration, referring/exit pages.
- Device/browser: IP address, device/OS, browser version, language, approximate geolocation derived from IP.
- Consent identifiers: records of cookie/consent choices (managed by Complianz).
Tools in use:
- Complianz (consent management platform) — shows the cookie banner, records consent, and blocks non-essential tags until you choose.
- Google Analytics / Google Ads — analytics and advertising measurement; uses Google Consent Mode v2.
- Meta Pixel (Facebook/Instagram) — measurement and, where permitted, ad audiences/retargeting.
2.4 From Third Parties
- Social media: Yelp, Facebook/Meta, Instagram — your public handle/content if you interact with us; page analytics/aggregates.
- Scheduling/form providers (if used): details you submit to book or contact us.
We do not intentionally collect sensitive personal information or information from children (see Section 12).
3. How We Use Information
- Provide and manage appointments, orders, promotions/deposits, and package/recurring billing.
- Communicate with you (confirmations, reminders, updates, service notices).
- Operate, maintain, personalize, and improve the Services.
- Analyze performance and marketing effectiveness (e.g., GA, Meta).
- Detect, prevent, and address fraud, security, and technical issues (including Stripe and risk tools).
- Comply with law, enforce terms, and protect rights.
4. How We Share Information
We share information only with:
- Service providers/processors: analytics, hosting, email, scheduling, CDN, Stripe (payments), and Complianz (consent). These providers are limited to using data to perform services for us.
- Law/regulators: when required or to protect rights/safety.
- Business transfers: if we undergo a merger, acquisition, or asset sale.
We do not sell personal information and do not disclose personal information to third parties for their own marketing.
5. Cookies, Consent, and Your Choices (Complianz)
Our site uses cookies and similar technologies. Complianz manages consent by region and blocks non-essential tags (e.g., GA/Ads, Meta Pixel) until consent is given where required.
Categories
- Strictly necessary — security and core functionality.
- Preferences/Functionality — remembers your choices (optional).
- Analytics/Measurement — helps us improve content/performance (optional).
- Marketing/Advertising — ad measurement/retargeting where permitted (optional).
Your Controls
- Use the banner to Accept, Reject, or Manage categories.
- Change or withdraw consent anytime via "Manage Cookies" (usually in the footer or banner).
- Use browser settings to block/clear cookies (some features may be limited).
- We honor Global Privacy Control (GPC) where legally required.
Google Consent Mode v2
When you decline Analytics/Ads, we signal Google to limit data use and rely on privacy-preserving modeling for aggregates. When you consent, normal measurement applies.
Meta Pixel
In regions requiring consent (e.g., EEA/UK), Meta Pixel does not run until you opt into Marketing/Advertising cookies. If you consent, Meta may receive event data for measurement and (where permitted) audience/retargeting. If you do not consent, the pixel is not fired for that visit.
6. Legal Bases for Processing (EEA/UK/Switzerland)
Where GDPR or similar laws apply, we process personal data based on:
- Contract — to provide Services you request, including promotions, packages, and recurring billing.
- Legitimate interests — to operate, secure, and improve Services; measure performance; prevent fraud.
- Consent — for non-essential cookies/marketing/analytics where required.
- Legal obligation — to comply with law and enforce rights.
You may withdraw consent at any time via the banner or Manage Cookies (or by contacting us).
7. Your Privacy Rights
Depending on your location, you may have rights to:
- Access and receive a copy of your information.
- Correct inaccurate or incomplete information.
- Delete your information (subject to lawful exceptions).
- Restrict or object to certain processing.
- Port your information (data portability).
- Opt out of certain analytics/marketing cookies where consent applies.
- Appeal a denial of your request (where available).
To exercise rights, contact us using the current contact method(s) listed on our website. We may take steps to verify your request.
California (CCPA/CPRA)
- We do not sell personal information.
- We honor applicable opt-out choices, including GPC for certain uses.
- You may request access, correction, or deletion as permitted by law. We will not discriminate for exercising your rights.
8. Data Retention
We retain personal information only as long as necessary to provide the Services (including subscription/recurring billing records, promotion/deposit records), comply with legal obligations, resolve disputes, and enforce agreements. Analytics data may be retained per provider defaults/settings.
9. Data Security
We use administrative, technical, and organizational safeguards designed to protect information. Stripe maintains PCI-DSS security for cards. No method of transmission or storage is 100% secure.
10. International Data Transfers
If you access the Services from outside the U.S. (including EEA/UK/Switzerland), your information may be processed in the U.S. and other countries. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) for transfers.
11. Third-Party Links and Social Media
Our site may link to or embed third-party content (e.g., Yelp, Facebook/Meta, Instagram). Those services have their own privacy practices; please review their policies.
12. Children's Privacy
Our Services are not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Effective date" above shows when it was last revised. Material changes will be posted on this page; your continued use of the Services means you accept the updated policy.
14. Contact